Collections by Case Type

Collections by Case Type

What This Chart Shows

The Collections by Case Type chart displays the total amount collected by your practice during the selected time period, grouped by case type — such as Personal Injury, Wellness, Maintenance, or General Complaint.

Each segment of the chart represents the share of overall revenue collected for that case category.

This visualization helps you see which kinds of patient cases generate the most revenue for your practice and where potential opportunities exist for diversification or growth.

Why This KPI Matters

Every chiropractic practice treats a variety of case types — from acute pain and injury patients to long-term wellness clients.
However, not all case types contribute equally to overall collections.

By tracking collections by case type, you can identify where the bulk of your income originates and whether your practice relies too heavily on one revenue source.

This KPI is especially useful for:

  • Detecting overdependence on specific payer categories (e.g., Personal Injury).

  • Understanding which types of care plans yield the most predictable revenue.

  • Supporting better forecasting, staffing, and treatment plan design.

  • Informing marketing and outreach strategies to attract your desired mix of patients.

Balanced case type diversity protects your practice against shifts in reimbursement or patient flow.

How to Use This Data

1. Evaluate Income Diversity

Review how your collections are distributed among different case types. Practices that depend on one dominant category, such as PI cases, may face cash flow volatility if claims are delayed.

2. Strengthen Predictable Revenue

Use this data to reinforce your wellness and maintenance programs, which provide consistent collections year-round and reduce dependency on insurance-heavy case types.

3. Guide Marketing and Community Outreach

If certain case types show low collection volume, consider marketing initiatives — such as wellness memberships or post-injury recovery programs — to grow that segment.

4. Align Team Focus

Share these insights with your clinical and administrative teams so scheduling, billing, and marketing efforts align with your most profitable and stable case types.

5. Monitor Performance Over Time

Compare results quarterly or annually to ensure your case type distribution aligns with your strategic goals and that your revenue mix remains balanced.

Best Practice Benchmarks

In a healthy chiropractic practice, a balanced mix of case types contributes to both short-term revenue and long-term growth.

Typically, 40–50% of collections come from wellness or maintenance care, which ensures consistent income and strong patient retention.
25–35% of collections are derived from personal injury or insurance-based cases, offering higher per-visit revenue but longer payment cycles.

The remaining 15–25% usually comes from acute or general complaint visits.

This diversification creates financial stability, improves forecasting accuracy, and cushions the practice against economic or payer-related fluctuations.

Benefits to the Practice

  • Identifies top-earning case types

  • Encourages a balanced revenue model

  • Improves financial forecasting and planning

  • Informs targeted marketing and community engagement

  • Reduces dependency on slower-paying or seasonal case categories

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