The Amount Billed vs. Amount Collected by Appointment Type chart provides a clear comparison between the total amounts billed and collected for each type of appointment — such as Adjustments, Exams, or X-Rays.
The grey bar represents the total amount billed, while the orange bar represents payments received from both insurance carriers and patients.
This visual helps practice owners and billing teams quickly identify how much revenue is being generated versus how much has actually been collected for each service category.
This KPI is critical for understanding how efficiently your practice turns billed charges into actual cash flow.
Even if patient volume and billing are strong, uncollected balances can significantly impact profitability.
By analyzing this data, practice owners can:
Detect underperforming appointment types.
Identify delays in claim payment or denials.
Reveal inefficiencies in patient collections or billing workflows.
It provides an at-a-glance summary of where your practice’s money is being earned — and where it might be getting stuck.
Compare billed vs. collected totals by appointment type to determine which services have the highest and lowest recovery rates.
If certain appointment types consistently underperform in collections, review CPT coding, modifier usage, and payer rules to identify missed billing opportunities.
Use this KPI to assess how quickly payments are received after billing. Large gaps between billed and collected amounts may suggest slow claim processing or insufficient follow-up.
Understanding which appointment types produce the most consistent income helps owners forecast cash flow and allocate resources more effectively.
Educate front desk and billing teams on common bottlenecks and the importance of timely, accurate claim submissions and patient payment collection.
In a well-managed chiropractic practice, the goal is to collect at least 90–95% of billed revenue within 30–45 days of the date of service.
Appointment types like Adjustments and Re-Exams typically show higher collection rates due to their straightforward coding and insurance coverage, while Initial Exams or X-Rays may take slightly longer to reimburse.
Practices that proactively track this KPI each month, follow up on unpaid claims, and verify insurance eligibility in advance maintain stronger financial health and consistent cash flow.
A widening gap between billed and collected amounts is an early warning sign of potential billing inefficiencies or claim denials that need prompt attention.
Improves cash flow transparency across appointment types
Identifies underperforming billing categories
Supports strategic pricing and scheduling decisions
Helps minimize aged receivables and uncollected balances
Strengthens revenue cycle efficiency and payer performance insight