Privacy Policy of NUVAsuite
Last Updated:
January 1, 2024
- Introduction. This Privacy Policy discloses the policies of NUVAsuite at www.nuvasuite.com and its operator My Cloud Success
DBA NUVAsuite, a Delaware.LLC
located at 14 North Pennsylvania Ave Unit 145, Bethany Beach, Delaware.19930 (collectively
“we” or “us”) regarding the collection, use and disclosure of information
that you (a “User”) submit to us or that is collected through your use of NUVAsuite.
- Scope and Applicability. This Privacy
Policy applies to all information collected through the website located at
www.nuvasuite.com, any associated mobile applications, and all digital
services and platforms operated or used by My Cloud Success DBA NUVAsuite
("we", "us", or "our"). This policy governs
the collection, use, and disclosure of personal and sensitive information
provided by users ("you") of our services, whether you are a
visitor, registered user, or customer.
The practices described in this policy are specifically applicable to our
online services and do not necessarily apply to information collected
offline or in any other manner unless explicitly stated. This includes,
but is not limited to, information collected through direct interactions
with our employees, at events, or through other personal communications.
Please be aware that this Privacy Policy does not govern the practices of
third parties, including our partners, third-party service providers, or
affiliates, who may also collect or receive data in connection with your
use of our services. We encourage you to review the privacy policies of
any third-party services before proceeding with them.
This policy is integrated into and is subject to the terms contained in
NUVAsuite’s Terms of Use, which also apply to your use of our platforms
and services. By using our services, you agree to the terms of this
Privacy Policy and our Terms of Use.
- Location.
NUVAsuite is located in United States and
is subject to United States’s laws. If you are outside of United States,
your use of the website constitutes consent to the transmission of
personal information to United States. If your use of NUVAsuite is against
the laws of your jurisdiction, it is your responsibility to refrain from
the use of NUVAsuite.
- Types of Personal
Information Collected. “Personal
information” is data that identifies, relates to, describes, can be used
to contact, or could reasonably be linked directly or indirectly to a
User. For purposes of this Policy, there is no meaningful distinction
between the terms “personal information” and “personal data.”
- Personal
Information Collected - General. We collect the following items of personal information from
Users:
i. Name
ii. Address
iii. Email Address
iv. Telephone Number
v. Username
vi. Account password.
vii. Geolocation Info
viii.
Credit card information.
ix. Billing info
x. Information associated with other accounts belonging to the User.
xi. Business Name
xii. Business Address
xiii.
Business Telephone Number
xiv. Professional Identification Numbers (such as a Nation
Provider Identification Number)
- Sensitive Personal
Information. We collect the
following categories of personal information categorized as from Users:
i. data concerning health care.
- Collection of
Personal Information.
- Submission from
User. We rely on you to submit certain items of
personal information. When users purchase or create an account, they
provide their name, phone number, email address, and business
information. When a user submits a Contact Us form, schedules a Demo, or
requests information, we may collect the user's name, phone number, and
email address.
i. Before a Transaction. Before a transaction, we collect items
of personal information from your submission including credit card information,
name, email address, IP address, browser and device information, and
geolocation information.
- Automatic
Collection. Certain items of personal information are
collected automatically when you visit NUVAsuite, namely: IP address,
browser and device information, and geolocation information.
- Collection of
Personal Information from Other Sources. We also collect personal information about you from other
sources, which may include:
i. Social Media Platforms and Networks: We may receive personal
information about you from social media platforms and networks such as
Facebook, LinkedIn, and Twitter, including your social media profile
information and any information that is part of your posts to a social media
platform.
ii. Public Databases and Data Aggregators: We may obtain
information about you from public databases and commercial data aggregators,
which may include demographic information, buying habits, and other personal
information.
iii. Partners and Affiliates: Information may also come from our
partners and affiliates, particularly if they have helped facilitate your
access to our services or co-branded services.
iv. Marketing Partners: From time to time, we might participate
in marketing activities with other companies, during which we may obtain
personal information like contact details from partners with your consent.
This
information helps us to better understand your interests, to enhance our
relationship with you, and to tailor our communications to your expectations.
- Cookies and Other
Tracking Technologies.
- Cookies. NUVAsuite utilizes cookies for the
following purposes:
i. To keep track of user sessions and to facilitate user
authentication on the website.
ii. To store user preferences and customize user-specific
settings.
iii. To enhance website performance and make loading times faster
for return visitors.
iv. To monitor and analyze website usage and trends to improve
the overall user experience.
These
cookies remain associated with you. Deleting these cookies may result in
limited functionality.
- Third Party
Cookies. We collaborate with third-party service
providers who place cookies on our Website to enhance functionality and
user experience in the following areas:
i. Ad
Services
In the course of providing advertisement
services, the following third parties utilize cookies on NUVAsuite:
1. Google
AdWords: Tracks and manages advertising effectiveness and offers ad targeting.
2. Facebook
Pixel: Helps in tracking conversions from Facebook ads, optimizing ads,
building targeted audiences for future ads, and remarketing to qualified
leads—people who have already taken some kind of action on the website.
ii. Data
Providers
We use cookies from third-party data providers to enhance the
personalization of our services by analyzing market trends and user
demographics. This helps us better understand our users' preferences and tailor
our marketing strategies accordingly.
iii. Analytics
We use third-party analytics cookies to
gain insight into how our visitors use NUVAsuite. The following third parties
utilize cookies on NUVAsuite for analytics:
1. Google
Analytics: Provides detailed statistics about website traffic and traffic
sources, measures conversions and sales, and helps us understand how users
engage with our site.
2. Zoho
One: Collects data on visitor interactions with our site, providing insights
into user behavior that help us optimize our service offerings and website
performance.
- Third Party
Cookies Control. To the extent NUVAsuite
exercises any control over the cookies created by Third Parties, it will
be done in compliance with this Privacy policy. Other companies' use of
their cookies is subject to their own privacy policies and not ours.
- Opting Out of
Cookies and Other Tracking Technologies.
i. Opting out of Cookies. If you'd rather we didn't use cookies, please configure your
browser settings to reject cookies. Be aware that disabling these types of
cookies may result in limited functionality of NUVAsuite.
ii. Opting out of Third-Party Cookies. To opt out of third party cookies, refer to the methods
they have posted on their individual websites.
- Use of Personal
Information. In general, we use your personal
information to:
- Process your order;
- Communicate with you regarding your order,
your account, the use of our products or services, or otherwise provide
customer service;
- Maintain your account and keep track of
any purchases made by you;
- Authenticate your account credentials and
identify you to log in to the Website;
- Personalize your experience on the
Website;
- Send you marketing communications about
services and products offered by NUVAsuite, My Cloud Success DBA
NUVAsuite and affiliate companies of My Cloud Success DBA NUVAsuite, as
permitted by law;
- Improve our website, your personal
information may be analyzed to search for patterns which may help improve
the overall website experience;
- Improve the customer service we provide,
your personal information may be used for review and quality control
purposes;
- Authenticate your credit or debit card
account information;
- Create de-identified personal information
to be used by us; and
- Use for any other reason you consent to.
- Electronic
Communications. Consistent with this Privacy Policy and as
is permitted by applicable law, we may communicate with you via electronic
messages, including email. We receive notice when you open an email or
click a link within a marketing email.
- Disclosure of
Personal Information to Third Parties.
We disclose the personal information we collect (or otherwise generate or
obtain) for the following purposes:
- Our Affiliates. We disclose your personal information to affiliates of My Cloud
Success DBA NUVAsuite for the following purpose:
i. To
streamline operations and facilitate integrated and efficient service delivery.
ii. To
offer you combined or complementary products and services that might be of
interest.
iii. To
conduct internal audits, compliance checks, and enterprise-level risk
management procedures.
- Third Party
Service Providers. Disclosure
of your personal information to service providers is made for the
following reasons:
i. Email
and Communication Services: To manage email communications and respond to
inquiries.
ii. Marketing
and CRM Services: To assist in managing customer relationships and marketing
campaigns.
iii. Payment
Processing: We use third-party payment processors like Stripe to securely
handle payment transactions.
iv. Customer
Support Services: Third-party service providers offer customer support,
including help desk software like Zoho desk.
We expect
the service providers to use the information only to the extent necessary to
perform the requested services.
- In the event of a
corporate transaction. We may disclose or transfer your information to a third party if
we sell, transfer, divest, or disclose all or a portion of our business
or assets to another company in connection with or during negotiation of
any merger, financing, acquisition, bankruptcy, dissolution, transaction,
or proceeding.
- Use to protect
against, investigate and deter fraudulent activity. When necessary, your personal information
may be disclosed to third parties for the purpose of protecting against, investigating,
and deterring fraudulent, as well as unauthorized or illegal, activity.
- Defend our legal
rights. To protect and defend the legal rights
of
NUVAsuite, and NUVAsuite’s employees, we
may disclose your personal information. We may also require your personal
information to defend against legal claims, or to establish our legal
rights.
- To comply with and
as required by law. We may disclose your personal information to government
authorities or other relevant third parties in order to comply with
applicable legal requirements, judicial proceedings, court orders,
subpoenas, legal process, or lawful requests from governmental
authorities.
- At your request. We also share your information as
directed or requested by you, or subject to your consent. In some
circumstances, you may have the right to opt-out or object to our sharing
of your information with certain third parties.
- The Ability of
Others to View Your Information. When
you use the Website, certain information you post or provide on the
publicly available portions of the Website may become publicly available
and may be collected and used by others, including people outside of the
control of the Website. We have no obligations with respect to any
information that you post to publicly available parts of the Website.
- Security. We have implemented commercially reasonable safeguards to provide
adequate protection for the storage and transfer of your Personal
Information. Despite the measures we have taken, we cannot guarantee that
your personal information will only be accessed by authorized parties. We
are not responsible for third parties that circumvent the safeguards we
have put in place. We will notify you if we become aware of unauthorized
access of your personal information.
- Retention of
Personal Information. Unless there is
something in this Policy to the contrary, we may retain your personal
information for as long as your account is
active and for a period of for a minimum of 90 days. thereafter to allow
you to re-activate your account without loss of information. We may also retain your personal information as necessary to comply
with legal requirements and obligations, defend our rights, resolve
conflicts, improve our website, address complaints, and enforce contracts.
- Storage of Credit
Card Information. We do not store
your credit card or debit card information ourselves. We do not access
such information for other purposes without your permission. While credit
or debit card information is safeguarded through our third-party service
provider, no method of electronic storage is 100% and we cannot guarantee
its absolute security. When your credit or debit card account information
is being transmitted through our website, it will be protected by security
protocols.
- Third Party
Services. We have partnered with certain third
parties to offer services on NUVAsuite. We are not responsible for and
make no representation regarding the privacy practices of third parties
offering services on NUVAsuite. The following third parties offer services
on NUVAsuite:
- Zingit. SMS messaging
- Reminder Call. SMS messing
- Twillio. SMS Messing
- Third Party Links. NUVAsuite may contain links to other sites that are not owned or
controlled by My Cloud Success DBA NUVAsuite. We are not responsible for
the privacy practices, or the content of such other websites and this
Privacy Policy does not apply to any other sites. We make no
representation regarding the privacy practices of any other sites
regardless of whether we advertise on those sites or provide a link to
those sites from our website.
- Your Choices and
Rights
- General. You may choose not to provide some of the
personal information we request. However, please note that many of our
services require some personal information to operate. If you choose not
to provide the personal information necessary to operate and provide you
with a particular service or feature of that service, you may not be able
to use that service or feature.
- Access and Update
Your Information. You have the
right to access the personal information we hold about you and to request
that we correct, amend, or delete it if it is inaccurate or processed in
violation of privacy regulations. You may do this by contacting us at
[insert contact information or online access portal].
- Consent. For any personal information that is collected, used or processed
pursuant to your consent, you may withdraw your consent at any time by
contacting us by one of the methods listed below. Withdrawal of your
consent will not affect the use or collection of your personal
information prior to your withdrawal. You may withdraw your consent by
contacting us by one of the methods listed below.
- Ability to
Unsubscribe from Marketing Emails.
You may opt-out of receiving marketing communications from us by
following the unsubscribe link or instructions provided in any marketing
email we send, or by contacting us directly at legal@nuvasuite.com Opting out of
these communications will not affect the receipt of service-related,
non-promotional communications that are necessary for the business
interactions we have with you.
- Sharing with Third Parties. We do not automatically share your
personal information with third-party service providers without your
explicit consent, except as necessary to fulfill the services you have
contracted with us to provide through the Website. Any other disclosures
to third-party business service providers are made only through your
affirmative action, such as by opting in on the Website. To prevent any
disclosure of your personal information to third-party service providers,
you can choose not to opt-in or participate in these services.
- Corrections to
Personal Information. If you have
created an online account with us and would like to update the information
you have provided to us, please access your account to view and update
your information.
- Do-Not-Track
Requests. “Do-Not-Track” is a web browser setting
that sends a signal instructing the website not to track a user. NUVAsuite responds to “Do-Not-Track” requests in the following way:
Email us at Legal@NUVAsuite.com
- Revisions. This Privacy Policy may be revised from time to time. We will
post any such changes to this page and may otherwise post other alerts on
the Website or communicate such changes through email. If you disagree
with any such changes, please cease using the Website. Continued use
following the posting of any such changes indicates your acceptance of the
changes. If we make any changes to this Privacy Policy that materially
impact previously collected personal information about you, we will make
reasonable efforts to provide notice and obtain consent to any such
changes as may be required by law.
- Minors. Minors under the age of 13 may not use the Website. We do not
knowingly collect information from children under 13 years of age.
Additionally, we recommend that users between the ages of 13 and 18 ask
their parents for permission before sending any information about
themselves to anyone over the Internet.
- Terms of Use. This Privacy Policy is subject to the terms contained in NUVAsuite’s Terms of Use.
- Contact. If you have any questions or concerns about this Policy or the
way in which your personal information is handled, please contact us at 13
North Pennsylvania Ave Unit 145, Bethany Beach, Delaware.19930, or by email at Info@nuvasuite.com.